RE/DONE – Cashback, Rebates & Rewards

Return policy is intentionally misleading. The website says you have 14 days to return from the date of “fulfillment.” As it turns out, the “fulfillment” date is the day they send you the email that says your order has shipped, and the 14-day clock starts ticking while the package is en route. That might be ok if they used a fast shipping method, but they don’t. My order arrived 8 days after they sent that shipment email. So I apparently had 6 days (4 business days) after it arrived to submit my return. Since I thought their policy meant I had 14 days from the date I received the order (which would still be a short return window compared to most companies that sell online), I submitted my return 10 days after my order arrived. Too late. They refuse to refund me for the unflattering and uncomfortable $250+ jeans.

I purchased some beautiful clogs recently from Re/Done, my first purchase from this shop. Unfortunately, I relied on the reviews that raved about how extremely comfortable the shoes are. To me, they're quite painful. They look so nice that I thought to keep them and wear them a little bit, just walking inside the house, to break them in slowly. I can't walk 10 steps in them without causing bad pain, in multiple areas of my feet. I even purchased them a little big (I wear a 39 and purchased a 40). They fit small, strangle my foot across the top, and cause pain in the arch. It feels similar to walking on cement with bare feet, only while the feet are being painfully squeezed in addition. I attempted to return them, but they're not returnable. I paid $255 for a pair of shoes that I can't wear. This is unbelievable to me. Live and learn. I won't be buying anything from Re/Done again. Be aware that "final sale" means "non-returnable." I gave a two on the rating because the shoes appear solidly made of nice materials, and they look very nice. But what good are they if you can't wear them?

Poor Quality & Terrible Customer Service. I decided to "invest" in a pair of RE/DONE jeans, assuming the high price would be consistent with the quality. I was unfortunately very wrong, as they ripped after only a few wears. I contacted customer service and they basically told me my only option was to pay out of pocket to ship them to the US for repair. I live in Canada and shipping would cost more than going to repair them elsewhere myself. They eventually just ignored my responses, and going by other reviews I'm not alone! Absolutely terrible brand with horrendous customer service - I would avoid at all costs.

Terrible website

Great service, fast delivery from US to UK. Will be ordering again from them!