Roverlund – Cashback, Rebates & Rewards

This company clearly paid a lot of money to third party sites to have their pet carriers listed as a top brand for airline travel. After carefully reading reviews and sites, I decided to spend the money on a top of the line carrier with wheels so that I could carry my pet back and forth. I purchased the large carrying case with the wheelbase attachment which is an extra $120 on top of the bag. I purchased the larger bag so that my puppy could grow into it. As I am back and forth fairly often, I needed a reliable bag to make traveling less stressful and I was willing to spend the money on something that was durable. However, after the first use with the bag, the zipper and carrier completely fell apart. I took my 16 pound french bulldog puppy in the carrier from Ft Lauderdale FL to Montreal, Canada. The wheelbase has no locking mechanism and you are pulling the dog with basically ropes you would buy at Home Depot. Imagine pulling a dog in a cart that is attached with bungee cords and a rope around the airport... There is no way to control where the bag moves. My poor dog was flying across the terminal in this bag, and he was not happy about it. After arriving in Montreal (on a first class flight), the material started shredding. From point a to point b was a 3.5 hour flight, directly with me and there was no possible way for anything to rip or tear the bag. The material was so shredded, that I couldn't even open the bag to use it again. I sent photos to the company as they requested. I waited to get a resolution, which took forever. They agreed to replace just the bag, and that I was to keep the inside of the old bag to reuse. How could I reuse the inside of the bag when I couldnt open it in the first place? Am I supossed to cut the bag open? Terrible customer support for a $200 purchase. They asked to ship a new bag to Ft Lauderdale because they wouldn't ship me a new bag to Montreal. Obviously I need a bag to transport my dog back to Ft Lauderdale so that wasn't an option. They ended up partially refunded me for the bag, and now I am left with a $120 wheelbase that cannot be used with any other bags. I will keep doing my research on bags, but one thing is for sure, I would never recommend this brand to anyone if you are looking for a premium bag for your animals.