RCN – Cashback, Rebates & Rewards

Misleading promotions on sign up. I was promised explicitly in writing on email several promotions when signing up. Astound is saying they have no record of this and will not send me the nearly $300 equivalent value of promotions ( Apple Watch and Gift Card). Illegal misleading practices. Avoid at all cost. Unhelpful Customer service tells me different information each time, and does not follow up.

They don't care about their current customers, they only care about getting new ones! They refused to match me with the promotion price as a new customer.  They told me that this price was only for new customers and I already had my promotion as a new customer a long time ago.  So it looks like they don't care about their current customers and I have to become a new customer for someone else like a "Comcast'' which has the same deal!!!

They started offering high speed internet in my building a couple of months ago. The offer was USD 21,99 plus equipment+taxes. The equipment costed USD 3 a month. Nevertheless, they had surcharges and I ended up paying USD 44. Furthermore, they advertise 500 Mbps. This is only for download. The upload speed is 20 Mbps. I had several issues during online and video calls. I decided to move back to verizon. Many in my building are doing the same.

They have the worst service on the planet. Every week they service goes out I don’t understand it how are you to work from home if you have a problem with your internet service every week. I got to the point that it is time to move on from them because it is bs man.

I've been with RCN for years. I often get 300+ Mbps but I'm only paying for 250. Service is very reliable. They always keep their prices lower than Comcast.