ProAudioStar – Cashback, Rebates & Rewards

It turns out I purchased the wrong guitar for me. After requesting a return, ProAudioStar responded without delay, kept communications open, arranged a RMA and label. Once received they quickly issued a full refund with no additional charges. Outstanding service!

I ordered a relatively pricey new guitar which they shipped in brand new unopened box condition. Upon opening the box and included case and examining the guitar I identified what I felt were manufacturer’s defects, and requested to return the guitar for a refund. After I wrote to them with attached photos they promptly sent me a prepaid shipping label, and issued a full refund two days after they received return of the guitar, no hassles.

Previously, I've ordered gear form Musicians Friend and Sweetwater. This time I was looking for a Squier CV Starcaster. PAS had the guitar offered for $130 less than those two! It arrived in short order and was very well packaged. The service rep with whom I placed the order was very helpful. I will certainly consider them in the future. I'm sorry to hear that some of you had a negative experience. To PAS Customer Service - I hope you carefully read and consider the negative reviews. You need to make sure that any mistakes you might have made are never repeated. Remember, the customer is always right!

I've ordered 2 guitars and 2 amps from them. Great prices and super fast shipping. One amp was listed as used, great condition. It was factory sealed new for over half off the new price. Great company to buy from.

Hi I was leary on purchasing a squire telecaster but I must say I’m in awe with it and your company. I got the guitar in 3 days it came professionally packed the setup and action is spot on to my liking. Thanks again I will continue doing business with you Happy Holidays.