Pinto Ranch – Cashback, Rebates & Rewards

Be very wary of this company. They will not return emails. I asked for the one day 25% discount since my order was not delivered yet. No replies. Now that I have my orders, I need to return one that I paid the extra $4 for returns. No replies. Worst customer service I've ever encountered. I think the BBB needs involved. Disgusting. Go elsewhere for your overpriced western items. I will follow up with my review if and when Pinto ranch bothers to reply and .. I get my return credit.

Happy to see that the company is no longer accepting orders. This doesn't excuse the money they made providing substandard knockoffs to paying customers.

Ordered online and paid extra for free unlimited returns. Received a too small, stained/ damaged Stetson hat. Returned immediately. Two weeks after returned hat was delivered to Pinto Ranch, they still had not shipped a replacement nor issued a refund despite almost DAILY calls placed by me to customer service. FINALLY, customer service rep confirmed there was no replacement available "but the person responsible for issuing refunds was out sick so they couldn't refund my purchase. " Filed a dispute with PayPal. Now PR is saying that they are unable to refund my purchase due to the dispute, which is nonsense. I even emailed step by step instructions copy and pasted from paypal to the seller. Seller is not responding to inquiries from PayPal and is no longer responding to my emails. It's been over a month and they're still refusing to refund my purchase despite being unable to fulfill my order. They owe me nearly $180.00. I will never purchase from them again.

Ordered some boots and called beforehand to make sure I was ordering the correct size. They were helpful and gave me accurate information. The boots shipped fairly quickly and fit perfect. Overall, I’m pleased and will recommend them in the future.

Bought two shirts, $188.00 which were supposed to be 54/56 inch chest ( 3xl ) but they actually came out at 60 inch+ chest with an arm length fit only for an Orangutang. Thought it would be an easy task to make contact via Customer Services and or the email address and just for good measure their chat line and ask if I could exchange them for a more appropriate size ! Not difficult ! Well not if anybody replies, but nobody ever does ! Terrible terrible terrible customer service but nice shirts, if only they fitted !