Olivia Burton – Cashback, Rebates & Rewards

Dear Michelle, I just wanted to complete my customer experience by saying thank you so much for the way in which my issue has been handled. Quite clearly Olivia Burton trains their customer team to show genuine care and compassion to their customers, even when things go wrong. The replacement strap arrived yesterday, was simple to attach and has solved the problem. More importantly, my daughter has the smile back on her face the same as when she first opened this gift on her birthday, so thank you so much again. The watch is very classy, beautiful and great value for money 😊

Excellent company to deal with and beautiful items. An issue with delivery by Royal Mail was addressed by Michelle at Olivia Burton the same day that I raised the issue. Superb customer service and a replacement item was issued immediately. I’ll definitely shop again.

I was given quick responses to all my queries and I was treated with courtesy and respect. I cannot fault my experience with Olivia Burton. Renata took ownership of my enquiry from day one until resolution and was a great representative of the company.

I received the wrong sized watch strap and only realised some months later when I went to change my old existing one. OB were fantastic and traced my original order, arranged for a return and sent out a replacement quickly. Excellent customer service! Plus I love the product!

I would just like to pass on some feedback for one of your amazing colleagues at your Covent Garden store. I unfortunately did not get his name but I am confident he was the manager of the store on Friday 31st and Saturday 1st April. He gave Myself and my sister such amazing customer service, he was warm, welcoming and nothing was too much trouble. He even recognised us when we returned the next day. He really made it a fantastic experience shopping at your store and deserves recognition.