My Nintendo Store – Cashback, Rebates & Rewards

Sent my oled switch dock to get fixed and it was done within a week and a half or 2. My dock just stopped working and it was out of warranty and I had to pay - which I fully expected and okay with. It costed £45 and as they could not repair, they sent me a replacement - I received today and it is now working fine. It was quick and I had no problems... I was abit anxious due to so many bad reviews, however I did not want to go to some random repair place. All went well and I would use again. Thank you Nintendo.

The experience was better than it seems on Trustpilot. They actually have good service but there are many common issues with the current models (Nintendo Switch). I have also attended a conference with Nintendo and they are expecting a VR headset with their next generation. Crazy to think they are revolutionising in the greatest ways. I gave a Grade 4 rating for the models' common appearance of bugs and glitches.

Was surprised to see a lot of the bad reviews on here because I had a very helpful and polite man on my end. My switch had an error way back in 2017 and wouldn't boot up properly so I called them up. They were very patient and understanding of the situation. After I had sent it off, they were able to fix my switch and even back up my saved data and games. Wish I had gotten the man's name who had helped me

Nintendo controllers had really bad drfit and one fell off my nintendo and broke because of it. I sent it to Nintendo with only the date i bought the controller but without proof of purchase and serial number since i lost them but they fixed both joy cons including the broken one and gave me an extra 1 year warranty for both. Very satisfied.

Had an issue with sons switch contrlers drifting. Raised the issue online with nontendo uk. Had an email within 20mins sending me a UPS link to arrange for collection. Sent joycons off on Friday and recieved the new joycons by Thursday the following week. I'm delighted with the speedy and efficient service. On top of that the new joycons come with a further 12mth warranty. Many thanks from myself and my son he's very happy to be able to play his switch again.