MYRON – Cashback, Rebates & Rewards

The worst service I've ever encountered. Ordering was difficult. I could not order online. When I called, the first person I talked to kept my on hold over an hour before I hung up. The second person was helpful, did her job well and set up my account and took my order. After that, the art I sent was hacked and not what I had sent. I had to make two separate requests that they just print the art exactly as I had sent it to them. Each of these requests took a full day. Then, when the pencils were finally ready and invoiced, I got a tracking number. The tracking number said label created for 4 days before I called to ask what was going on. The woman I spoke to said I should get it "today or tomorrow". I wait another three days. Still nothing. Finally, I call back again, get put on hold for 15 minutes because the guy I spoke to doesn't know how to transfer a call. Call back again, another 20 minute wait to speak to Garrison, a supervisor. He tells me it will take another 2 weeks before I can get my pens. The pens that were supposed to be graduation gifts for my students, which will be a week after the last day of classes. I ask for a refund, and he tells me that that is going to take 4-7 days! I waited over a month and never got anything. Never shop here. The company is a disorganized joke!

Well their pens are of a good quality, and price is ok. No complaints their. My issue with this company is that they try to double bill you after you pay. You don't get the second bill until a few months after you paid the first one. They then send you to a collection agency. Either they have a terrible accounting system, or this is calculated theft. Myron Pens.

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