Maids to Measure - UK – Cashback, Rebates & Rewards

I wanted to come and write about the reality of dealing with this company, although it seems a lot of people have had similar experiences. Organising a wedding is already very stressful and dealing with Maids has added to it. Now the wedding is over I wanted to highlight my experience. I ordered 2x bridesmaid dresses based on the fact I was told they were on preorder to arrive end of March before I flew to Mallorca for the wedding mid April. End of March came and no dresses arrived so I emailed (no phone number to contact which is ridiculous in this day and age). It was unnecessary added stress. They replied saying, ‘sadly orders made earlier has pushed yours back slightly’ to the 1st May!!!! So after the wedding!!!! As you can imagine I was majorly panicking and it genuinely ruined the lead up to the wedding. Not once did they pick up the phone to apologise or help rectify the situation, which is something I would have appreciated rather than emails back and fourth. Although they managed to get them to me in the end, if I had not asked they wouldn’t have told me my order was pushed back??? I don’t recommend using maids, the communication is bad and the added stress was awful, it should be stress-free! I also think their name is misleading as you cannot get the dresses made to size. Honestly should be a much better service and it’s really disappointing!

Honestly, this whole experience has been a complete nightmare. I’ve ordered three dresses so far for a wedding I’m in in June. The first one was preorder and wouldn’t arrive until two weeks before the wedding so I had to cancel that. Then the second dress just made me feel and look awful. It’s really loose in the top but then very tight on the bottom despite me ordering to my measurements. The third dress, I made a mistake while ordering and you can’t edit an order you made seconds ago so I emailed to try and rectify it. I also sent messages on Facebook and Instagram and couldn’t get anywhere there either. It’s now been posted to somewhere I won’t be for a week. The stress of this has been a nightmare. You just can’t reach them at all and I don’t think they check emails frequently because despite me saying it was urgent and the website saying they work weekends, you can’t reach them. No live chat or phone number either. The dresses are also so long so after you spend £160 on them, you need to pay to get it altered. I wouldn’t mind so much if the quality was better but it doesn’t feel expensive at all.

The dresses are beautiful but I wouldn't recommend this company if you live outside of London where you can visit the flagship store for fittings. Note that you can go as a group (if you manage to get a time) for £25 or get fittings for free if bridesmaids are visiting solo. The postage is £10 each time and the returns process is difficult with no option to exchange if the size is not correct. Instead, you must repurchase the additional sizes and wait up to 10 days for money to come back to your account for any dresses returned. When making returns, you are required to use Royal Mail and either drop the dress off or book a collection; you are also liable for the dress(es) if they do not arrive. I have multiple bridesmaids who live in different locations and will need to order multiple size options. I love the dresses and hope it will be worth it but I expect this to be a time and money consuming exercise.

Dress arrives severely crumpled, made of what seemed to be thick lining material-unwearable, really poor quality. Lovely glossy website with nice models however what arrived as a dress was seriously poor grade.

Really bad customer service. 1 dress was not delivered, 1 attempted delivery was made by the courier and then it went missing. - there was no reply to emails - no confirmation of order email, therefore I had no tracking info or order number - Live chat initially told me it was my issue to sort out as the courier said it hadbeen delivered, legally, that is not the case and I even had to send them links to the couries website and T&Cs before they did anything. Attitude was super argumentative and lazy - Live chat told me it was impossible to get a copy of the chat transcript (wrong, I worked out how to do it myself) I asked them to email me the order confirmation, live chat operator said "i dont know how to do that"!!! - Live chat told me it was on the way back to them and then it would be shipped straight back. 25 days after the order and they have no idea where my dress is. Once I asked for a refund (as you are entitled to when an item deosn't arrive after 30 days) suddenly they were offering to call the couriers to check where it is.....