LoveShackFancy – Cashback, Rebates & Rewards

Placed an order on April 19th, 2023 & paid $45 for next day shipping. If orders are still going to take 1-2 days to ship, why offer NEXT DAY shipping. Online customer service is less than subpar for the prices we’re paying. Only received 2 of the 3 items on April 24th with no follow up about the third. I guess I was suppose to ASSUME it’ll eventually arrive. Finally spoke to someone on the customer service line who said they would get back to me about the missing 3rd item. NOTHING! The fact that my daughter loves this place, is sad. I would much rather spend the money elsewhere & receive some kind of care. Order #329522

I visited the Nashville store opening weekend and had the best experience, Beck was super kind along with the entire staff! I have been a love shack customer for a few years now and have never had issues with the website. However, the clothes are super pricey and often run 1-2 sizes smaller hence why I give 4 stars.

On March 7th, I purchased a dress from "Love Shack Fancy" website, and of course, the money was IMMEDIATELY deducted from my debit card account. The website stated that orders are "shipped out between 1 to 3 business days." I received an email with an order number and a delivery date of March 21st. I was ok with that date, being that I don’t need the dress until March 24th. Fast forward to a week and a half later, my order status remained "ordered" on their website...meaning my order still haven't shipped. I contacted their customer service via email, and a reply was sent back to me the following day... stating that the warehouse will be contacted and that my order will ship immediately. I waited for two more days and then checked my order status again. My dress did NOT ship as stated in the email I was sent. I sent another email to them stating that I would file a fraud complaint with my bank, but I never received a reply to that email. Two days later, SURPRISINGLY I was sent a refund from Love Shack Fancy via my bank account without any explanation or apology. Needless to say, I will NEVER EVER shop on the Love Shack Fancy website again due to poor unacceptable customer service. Word of advice, please do not waste your time shopping their website.

I would give them negative stars if I could. Waiting for a gown I need for a wedding. Order 296233. No one answers the customer service line. Finally got a response in email saying they would look into it shortly. Yeah right. I bet they sold my gown to a high end customer and then will leave me out in the cold. Horrible

I adore ‘love shack fancy ‘! Love that they are an American Company🇺🇸 It excuses Boho Chic’ and that is what I am about ... A gypsy at heart 💃 Love you Nikki, the customer care young lady from your Sag Harbor Store in NY 💕 American Customer Care at it’s best, muwah! But pricey but well worth it if one can afford it ! Quality fabric, super comfy and oh so chic’ 🥰 Nikki , Be there in NY minute if I lived closer 😘🙇‍♀️😰