Lole – Cashback, Rebates & Rewards

Beware of Sales - I ordered a black shirt and a black dress online. The confirmation in my email showed two black coloured items. When I received the items, the dress was bright pink fuschia and the shirt was a mint green. Upon contacting the company, they said that the pages hadn't been properly updated and that I would need to return the items at my cost to receive a refund. Obviously I would not have purchased clothes in these colours. I won't ever buy from this company again.

I have placed approx. 40 online orders over the past few years and find this to consistently be the most efficient company, bar none, to order from. Orders are received within 3-5 days. Shipping both ways is free. Returns are handled promptly and I see a credit on my credit card within 5-10 days. Flawless.

Ne refund for returned goods, bad customer service I bought two items and returned them 17th April. On 10th May I wrote to Lole asking where my refund was. They did not reply. I wrote to them again in late may and got no response. On the 2nd June I wrote again and finally got a reponse saying they had a high volume of requests and that mine would be dealt with shortly. It is now June 15th and I have heard nothing. Still no refund. Awful customer service.