LAKE Pajamas – Cashback, Rebates & Rewards

recently purchased these beautiful pajamas, and there's no denying their quality matches the hefty price tag of $130. The only thing missing? Pockets in the bottoms, which would be a nice addition. At this price point, one expects perfection in every aspect, including customer satisfaction. However, there are notable concerns regarding sizing and customer service. The fabric is not preshrunk, and buyers are advised to size up, but the shrinkage is unpredictable. Unfortunately, I found myself with pajamas that wouldn't shrink enough and ended up being excessively large. Navigating customer service proved to be an additional challenge. It's disheartening to note that many complaints on various review sites echo a similar sentiment. What's particularly frustrating is the apparent lack of flexibility and authenticity in their responses. The customer service team seems to provide the exact same reply to every complaint, which leaves customers feeling unheard. In the pursuit of being fair to all concerned, it appears that the company may be sacrificing the opportunity to build goodwill with its customers. A more flexible and authentic approach to customer service could go a long way in resolving the issues raised by numerous buyers. In conclusion, while the pajamas themselves are indeed beautiful, potential buyers should exercise caution regarding sizing and be prepared for a less-than-ideal customer service experience.