KOTON – Cashback, Rebates & Rewards

Eine Rücksendung ist angeblich nicht angekommen. Nach 2 Monaten habe ich eine Mahnung u. Mahngebühren erhalten. Obwohl vorher eine mehrfache Korrespondenz stattfand. Erst nach Drohung mit Rechtsanwalt, ist die zurückgesandte Ware auf einmal aufgetaucht.

Hi, I wanted to express my deepest disappointment with the one of the cashier who was so rude and disrespectful to us. This time was the second time that she treated us I’ll- mannered and I am sure she is doing that intentionally. I informed the manager regarding her misbehavior and hope to rectify this issue soon. Unfortunately, this store is closest store to my residence building and I have no choice for shopping. This kind of customer service will ruin their business soon or later and I wanted to inform her manager to dismiss such a irresponsible person to business. Mary

I went to the stores in Antalya. The clothes are very, very poor quality and over priced for what they are. Much better going to H and M or pay a bit more for Zara.

This brand has great quality everyday fashion wear, for women, men, and kids. I purchase from them for years now. However, the attitude of their sales personnel in the retail stores, to be exact in their store in Ramstore Mall, Skopje in Macedonia is terrible. Instead of attracting and helping customers with their kindness, professionalism, and proactiveness, they are just the opposite. The customer approach of the two shop assistants who serviced me yesterday, Slavica and Aida was at the least to say repugnant. As if they didn’t want me to buy anything from the store. First, they gave misleading information on the actioned / sale goods prices, then wrong information on the purchase terms of those goods - accessories, and in the end when I was forced to buy them, they charged me the full price, instead of the discounted one. Luckily, I checked the receipt and noticed it. When I returned, they literally verbally assaulted me and blamed the computer system for wrongfully charging me more and showed no intent in amending it. They showed no candor, no flexibility, or willingness to resolve the matter, just verbal assaults directed toward me. Of course, when I am treated with disrespect, what I did, is to return all of the goods I purchased that day on the spot, due to their improper and highly unprofessional attitude. It goes without saying that after this horrible experience, I won’t be their regular customer any longer. So, instead of earning money for Koton these two sales assistants are costing the brand to lose money and its customers on daily basis.

Baraj Koton on was absolutely fantastic!!!! IBN Battuta mall