Kit and Ace – Cashback, Rebates & Rewards

The fact that this store only has at most 3 stars review should tell you something. After this experience I now always review the store rating before I buy to make sure I have a good experience. Lucky I was able to get a refund after emailing in for it. But the store manager some girl was extremely rude and tried to say I washed my cloths when I didn’t. Like really… I literally showed her a comparison of the same pair of shorts and there was no difference but she insisted that I washed it and wouldn’t refund. After a complaint to their support email I was able to but what a hassle just to get my money back to buy another size.

Worst service and wouldn’t let me return a item 2 days old that they tried to say was washed when it wasn’t

Store management is a complete mess. None of the employees respected the Toronto manager she still works there and is one of those Karen’s who thinks because she’s younger than 40 everything she saids is forgiven. Had it out for black employees or anyone of colour, and skdaddled for a promotion when her store was suffering. The management team is worst. They will sell you out, no sense of team work and everyone is at each others necks for a pay raise or to work at head office. Everyone they employed they sold them a story you can work at their new store or head office it’s just a ploy to say yes to your contract. One of my team members didn’t matter she was management would never lend a helping hand and just stay downstairs doing what no one knew. There’s no discipline in the store and everyone gangs up one another, uses lingo newbies don’t know, and force toxic positivity to avoid accountability. They bring up weird and offensive political discussions on race and immigration while customers are around. Employee training doesn’t exist you get it from a nepo baby who doesn’t know anything about sales or management and because he looks the part. When I was there was thankfully a short time everyone is jumping like monkies, and will trust customers over their own employees. Also they act like their discount is so precious their clothes are ugly like no one cares about it. The fact is their clothes are overpriced and customers will beg and return clothes all the time, but they are a Karen store so instead of just pricing properly they just say all these stories and cheap out where they can. When I was hired I was literally told “they were desperate to hire me” and I can’t leave, and made the schedule prior to me signing my contract. Honestly your better of literally doing anything else this moment was a waste of time, and energy. This job ruined my mental health, and I was bullied out.

They attempt to scam me. I am loyal customer for years, I made an order and they ran out of stock for two of the items. Instead of letting me know and changing the charge they just shipped the package without two items. When I called them out for it they then proceeded to admit that they were out of stock and only now would they refund that charge, along with a giving me a word salad apology without addressing the issue at all. I have ordered from here upwards of 10-15 times over the past 4 years too. Very dissappointed at the shady attempts to charge me for products they cannot provide, particualy given my loyalty as a customer.

Don't buy stuff on deal from this store - they won't let you return it for a refund - only a gift card - your money is theirs for life even if you don't like the product. None of this is clear it's in the fine print and then they make you feel like you committed a crime because you chose to buy their product on sale and it's somehow your responsibility to know they won't give you a refund because you are cheap and bought it on sale (nevermind they heavily marketed you to come buy on sale without mentioning that little fact).