Jolie Skin Co – Cashback, Rebates & Rewards

There are better options on the market, for sure. I bought a Jolie last year. It worked until it didn’t. It lasted about 3 months and then it broke. When I let the company know about it, they had a very elaborate process set up to prevent them from having to fix the problem of having sold to me a defective shower head. It’s a scam. There are better options on the market that are worth the money rather than spending it on a Jolie.

UPDATE 1/8/25 I spoke to Jolie Customer Support and they refunded me the expedited shipping fee and my item finally shipped out. I was happy with their response, so I've updated this review. Previous Review: I ordered the Jolie Showerhead 6 days ago and paid for UPS 2nd Day Air Shipping. 6 days later I've heard nothing from them, no shipping info, no updates, nothing. I should have had this shower head days ago. Waiting for someone from customer service to let me know what's going on and to refund me for the expedited shipping that I paid for.

Best company , greatest customer service love them

UPDATE: The defective item has been replaced. It seems as though I may have been victim to a not so good customer service rep. I went from 1 start 4. Having a phone number or a more efficient way to get help / support would be nice. Otherwise a 5 for sure. Once I went to IG after my experience it seems a real life person stepped in - everything turned around. ---------------------------------------- I have reached out customer service - there is not number, only an email link. I purchased the shower head and have had issues with replacing the filter since the start. Once a pro initially installed to ensure it was done correctly. Second time a male friend had to install and he struggled. Now my 3rd one - I cannot do it alone. The head is not opening as described. I was told to 1. Try rubber gloves 2. Try the buddy system REALLY! So I live alone - I tried gloves and even a step ladder. I have injured my shoulder so now I can injure myself trying to change an "easy" filter. I found they knew this was an issue (I have the email to prove it) but chose to do nothing. I have contacted other customers and they have had the same crappy customer service. I also left feedback for their product - it was 1 star. It never shows on their site. They filter only 5 and 4 stars. Do not trust the feedback on the site. I even reached out to them on Instagram. NowI have to contact my credit card company. It's a shame because if the product worked it would be great. My request was not a refund but a replacement for one that functions.

I had to cancel my pre-order. Some unfortunate COVID-related events in my family forced me to reconsider financing a new showerhead. Jolie exceeded my standards when I initially found their Jolie 🚿 🛁 filter. Jolie exceeded my standards again after honoring their no-questions-asked, generously time-limited refund policy with a very punctual response from a Jolie team member! I'll definitely be back to buy my Jolie Shower filter after Jolie offered such excellent customer support!