Joe Fresh – Cashback, Rebates & Rewards

Horrible! Non existent customer service, UPS never delivered my order and JF has not refunded my money. They are without a doubt the worst online store!

Placed an order, 3weeks later it hadn’t arrived, called customer service and they told me the order was pending due to volume. Had to call 3 times, they said a superviser would call me. Third week waiting, nobody called back. I can’t cancel the order online and since then, prices have gone up so I dont want to re-order. I called back to cancel. They told me it could not be cancelled and that a supervisor would call me back. terrible, terrible customer service I placed orders 6 times on November 17 2024 to January 2025 and it was pending all way long with no reason and finally I had to call customer service to get my money back and to cancel my orders it is frustrating if they don't have delivery way they should announce it on their website not to say we are genuinely committed to deliver even with Canada post disruption if I could give them 0 star I would do.

Purchased a sweat top and bottom for my daughter. The size ordered was x small. What arrived was a size x small top and x large bottom. My wife called customer service who told her to find a retail store and make exchange, “that’s the best I can do”. The closest retail Joe Fresh is 50 min away in another town. The best they can do is almost nothing. Poor customer service.

Never got an order number after placing my order. No confirmation email. Now the clothes show up with holes in them and I can't be helped because I don't have an order number??? It won't even let me contact them without one!!! What a scam to buy their garbage and not be able to return it. Joe fresh has gone downhill a lot in the last few years like a lot of things. Poor quality, overpriced and no customer support

I love Joe Fresh. Clothing is of the good quality and reasonable price. I think the quality was better before, but I never had any issues with any of the items purchased.