Herschel – Cashback, Rebates & Rewards

If you buy with them they have a very unfair return policy.You should know.

I ordered a commuter backpack and it was too small to fit my laptop so I requested a return. They do not allow in-store returns and the process they have in place is painful. I requested the return on 1/17/23 and promptly went to the post office and spent $18 to ship the item back. I followed up with them on 2/17/23 as I had not received confirmation that they received the return although tracking evidenced it was delivered on 2/6/23. I followed up a few more times and received emails saying they are "experiencing a very busy period." Apparently, it was so busy that they NEVER got back to me and I never received a refund from them.

The Worst. No Customer support. When you call you get no one. When you do the live chat, you are told no one is available. When you email, no one writes back. For such pricey stuff you think you would stand behind your product and have some customer service.

This is the review I posted on their website. They took it down immediately. So they have people who can respond when it serves them, but not when it serves you. "The Medium Trade case was completely destroyed on its first and only use. It's under warranty, but Herschel won't respond to my submitted warranty claim or multiple emails. There's no one to take phone calls, you'll be told to email. Look on social media and see how many desperate people like me are commenting on IG posts just to try and get someone to help them. The product quality was bad, but the customer service is even worse. I have never experienced anything like this in my life. Don't waste your money, because you'll end up also wasting hours and hours of your time trying to get a warranty claim addressed."

Le sac est plutôt chouette mais à un défaut sur la boucle. Le sac ayant été acheté en promotion sur le site il n'est pas possible de le renvoyer. Une message au service SAV n'a rien donné. On utilise donc quand même le sac mais sommes déçus et ne rachèterons plus sur le site.