Gravity Pope – Cashback, Rebates & Rewards

Couldn’t agree more with the last few reviews. Taylor et al have to be the most condescending, disrespectful lot, as far as customer service goes.(tho they have made noticeable improvements to the staff attitude in the Queen store) Tens of thousands spend there and they don’t hide their distaste for you for reaching out. Purchased pants on-line, on sale, that had measurements listed for 2 sizes, but not the size I purchased. I explained that I tried researching the size on line with other shops and clearly got it wrong. They would not offer me a credit. Items purchased at 30% off are considered rubbish to them at that point and will not accept return. (I would have been pleased enough with in-store credit… half my closet is filled with GP purchases!) This was the response to my 30% sale purchase, despite appeal…” item was priced to clear as we cannot have it coming back into inventory as we are trying to make room for our new Spring 2023 items.” So, long time customer, we don’t care that we’ve stuck you with a $200 pair of pants that are much too large to wear. Price to clear?? 30% off is not exactly bargain basement pricing. You business means nothing to them. All things being cyclical, a day will come where respecting your customer base will matter once again, and this place will have to do an overhaul of their business model in order to survive. Until then, give Yorkville shops a chance if you’re in T.O; wonder around, explore - or Ssense for online(they don’t make you feel like you’ve purchased their trash if you bought on sale). Signed with sincerity.

I have been a loyal Gravity Pope customer for years, going on nearly 10 now. In that time, my experience with the company has truly been a mixed bag in terms of customer service and the quality of merchandise received. Shoes, often very expensive shoes, often arrived damaged, and it's difficult to get earnest help from an understanding representative who gets the disappointment and deals with you fairly. These guys rarely get the amount of time, energy and cost involved in a purchase. My most recent purchase was the breaking point! The last pair of Italian-made $400 fiorentini & baker boots, that I had been coveting for months, arrived with half-a-dozen long and severe creases, indicating a lot of try-ons at the store, and carelessly handled by their staff. No one bothered to address these issues before shipping them to me. When I reached out to customer service, my experience with Taylor was pretty horrendous. He clearly has no training in de-escalation. Despite my attempts to get him to "get it," and work something out with me to get these repaired, I was met with insults and disrespect, before I finally lost it. He then had the gall to chastise me for using the word bullsh*t, though it was well deserved. claiming it as threatening and profanity. I'm not sure what world Taylor is living in, but he has no business being in retail. I have twice now requested a supervisor, and those calls have been ignored. Gravity Pope has lost this customer for good.

Nice products, bad store policies. I want to support bricks and mortar and they have high quality product, but the return policy is terrible. Essentially they don't have one, even if you bring the shoes back a day later in perfect condition, it is only store credit or exchange. Online sites like farfetch, etc. have a more flexible return policy. Now I am so nervous about buying anything there, knowing I'll end up with a store credit if I return. After I (hopefully) use my store credit, I will stick to online shopping mainly for the ability to return for a refund which is too bad, but it is actually very hard to spend store credit there as they run out of sizes, styles, etc. and inventory is not always my taste. I think a change in the return policy would really help customers to 'dive in' to a purchase more often. I don't return much, but having that ability means a lot.

I went to Gravity Pope in Gastown to try on and purchase a $640 (+tax) pair of shoes. I tried on a size 43 which was too big. The store assistant told me he would get me a smaller size, a 42. I continued to browse around the store, thinking he was getting me the smaller size. After a few minutes I noticed him behind the counter chatting with another customer. I figured he was going to look for the 42 after chatting, so I remained patient. After he finished chatting I approached the counter. He looked at me blankly as though he had never seen me before. He then said 'sorry I totally blanked out...what was I doing again?...' I said, you were getting me the 42 in the shoe I just tried on. Anyways, I went ahead and purchased the shoes. When I got home and tried them on with an invisible sock I realized they were slipping badly on the heal. I tried to return them today and was told that they only do store credit. I told them that they should probably make their customers aware of that at the time of purchase and was told it's on the bottom of the receipt. It's a bit late once the receipt is printed, I said. The store assistant agreed...w_t_f?? I will use my credit but I will never shop again in a store that does not provide refunds. As I write this, they essentially have THEIR shoes and MY money!! How is that fair?? Avoid Gravity Pope is my advice.

I bought a dress from Gravity Pope that was shipped to me in California. I tried it on and found a rip in the right sleeve. I have been shopping online for 20 years and I have never had a damaged item sent to me so it was a shock. But I wrote their returns department and got a prompt reply and RA number. They also apologized that their warehouse staff overlooked the hole. They also gave me a 25% discount on a future purchase for the inconvenience. So far, I am very pleased with their high level of customer support. I travel to Vancouver frequently and I will continue to shop at Gravity Pope!