Glue Store – Cashback, Rebates & Rewards

Purchased $400 worth of stuff for Christmas on the 6/12 during their “guaranteed Christmas delivery for orders over $100” order was shipped in several packages missing one item tried contacting customer support over 6 times via email, phone and chat no response to all of them, finally received Received a generic refund email stating they’re out of stock! 5 days before Christmas! website still says they have stock. Beyond annoyed with their lack of customer service and the fact they continue to take orders online when they “don’t” have stock. Won’t be purchasing from them again. Absolute Muppets

I have purchased a size large Ralph Lauren hoodie .. I have received size medium.. I’ve been emailing them .. no response.. will never ever buy again!!! Serious bad service

Be warned, do NOT buy from these clowns! Customer service is deplorable. Phone number suppled on returns form does not exist….. Returned an item as sizing was incorrect, paid for tracked parcel myself, Auspost shows GlueStore received the item just over 3 weeks ago ~ not heard one word from them, no reply to emails, facebook messages, etc. Absolute rubbish, bunch of thieves essentially. I am taking this further with the ombudsman.

Purchased items from online store. One item was incorrectly described so contacted online and fountaingate store about returning item and was told there was no issue. However when I went in to fountaingate store the manager Tapina refused to refund item and instead was very discriminatory and wouldn’t follow the store policy that was described on the website. She was instead very aggressive and belittling. Complained several times to customer service and eventually contacted by a regional manager. His response was completely unsatisfactory. It’s disappointing that this kind of behaviour goes on in retail especially in a time when retailers are going under. A little more consideration for customers is what’s needed. I would think hard about purchasing from this store especially when there are other retailers who offer the same goods with better customer service.

I ordered four T-shirts, which had to be shipped interstate. Customer service reps asked a question I had quickly, the shirts arrived a day early, and I am very happy with their cut and quality. Would highly recommend :)