GH Bass – Cashback, Rebates & Rewards

All I can think is its a scam. Order says it was delivered and signed for but never was. Tried to contact gh bass with no reply. Talked to shipping company and half way through talking to them through messages they wanted a $2 refundable fee to get further info on where the heck my package is. Looks like a reputable company but thieved my money.

Very poor service and "quality" GH Bass never ever again Very poor service they sell affordable quality there, brand name is old they try to utilize that oldness and they are just pretending! They sent me a pair of poorly stitched, poorly glued and with bumps and holes all over shoes. The woolen elements aren't even stitched and connected properly, the upper part of the shoe very poorly done. With a too small piece of leather so there are holes around a lot of stiches. Instead of sending me a new pair of their "quality" shoes I have to go trough all sorts of trouble to return them, the pictures speak for themselves. These passed quality control for some reason but not for being finished with craftmanship like the rep told me. If there are holes in the leather around the stitches it's craftmanship according to him..........GH Bass never ever again, my chinese fake leather loafers look better! I own 30+ pair of shoes I know what a good shoe feels and looks like, and it's not craftmanship if there are any holes around the stiches. The piece of leather was too small to construct the shoe with it, that's what these holes mean. Maybe a better answer for customer support next time!

Item came damaged.

I ordered a pair of moccasins as a gift, but the gift recipient never received them. G.H. Bass cancelled the order unexpectedly after several weeks, then cancelled the cancellation, then cancelled again and never sent the shoes. The ball travelled from court to court but no one was able to resolve the issue. Too bad. I think it's obvious that I won't be ordering anything from this company in the future --immediate or otherwise.

I ordered a pair of boots, paid extra for expedited shipping. The boots arrived, but they were not the boots I ordered, the order was filled incorrectly. I called customer service, was instructed to take photos of the boots I did received and send those photos to their customer service email. I received a response saying that as a gesture of good will, they will waive the $6.00 return fee, that I needed to return the boots for a refund, and that if I wanted the correct boots that I ordered, I should place another order online. A gesture of good will to waive the return fee?? How is this a gesture of good will when they sent the wrong boot? And to tell me if I still wanted the correct boots, I should pay them yet another $300 to get them on the way? This customer service is ridiculous, I don't know who is running this place, but this is not the way to do business...