Galvan London – Cashback, Rebates & Rewards

I recently ordered some clothing as a gift for my cousin’s birthday. The site said up to 5 business days for delivery - it’s now been 10 and no responses to emails or phone calls from their Customer Services team. Dreadful customer experience - will never buy from them again.

After 2 months I am still waiting for a refund for a dress I returned mid December. It has been confirmed as received and awaiting a refund but it has been 8 weeks and still no payment has been made! Of the many emails I have sent customer service, I received only one reply to say the item was well received. Nobody answers the phone and nobody replies to voicemails. Don’t expect to be able to buy anything online and return it. Such a shame for lovely designs that I can only dissuade people from a purchase.

DO NOT BUY FROM THEM!!! I have returned a dress last summer, I have still not received a refund!! They kept saying they are having trouble with their system and they will refund me. I HAVE RECEIVED NOTHING. SCAM OF A COMPANY

Are Galvan in trouble? I returned something nearly a fortnight ago. I chased two days ago and received an email saying they would chase the finance team. Still nothing and so far no response to my second email.

AWFUL COMPANY! They do not refund you!! I am yet to receive a refund for a dress I ordered in September! I have emails from the advising they are processing my refund however nothing had been received!!!