Furniture Row – Cashback, Rebates & Rewards

The store we visited is in Clarksville Indiana. The sales person, Janna, was so knowledgeable and answered all of our questions. She was super helpful throughout the whole process, even after delivery. We had a very good experience shopping for bedroom furniture.

Edit** After sending me to a care specialist "Angie" they are still refusing to honor the warranty. Their employees are trained to inform you that the warranty will cover anything and everything without providing you with a brochure to disclose what is actually not covered. Alice would not even acknowledge how their employees sell the warranty when I asked her several times how they can sell a warranty like this when they do not actually cover anything. How can a company lie to your face and then "customer care" just brushed it off? Thanks, Angie, for the lack of help or care. You respond to all my reviews and act like you will resolve it and then you deny any wrongdoing in a private email. We purchase a very expensive couch and were “sold” on the Allaway protection plan by Ericia for $399. We have several dogs and a toddler and expressed concern as we have never owned a nice couch in this price point or a leather couch. We were told by Ericia to not worry about dogs or any issues with children as with the protection plan everything was covered, and they would even replace the damaged section one time during the coverage period if they could not fix it. We were told ALL issues would be covered and were not given any brochure on the plan. Obviously, Ericia receives commission, and we were too dumb to realize this when purchasing it and since becoming aware of it on the spot – we were not able to do our own research on whether a plan is worth it or not. We would not have purchased the plan if we knew only a select small amount of damage was covered. We realized today that only damage caused by stains is covered and there’s is only a small list of what is considered a “covered stain”. We found it out when they denied our claim immediately with this reason “The AllAway Stain Protection Program is for limited accidental stains from single incident, but unfortunately, does not cover leather worn out from cleaning such as color loss, fading”. I was told by Ericia that it does not matter and that if there is damage that is what the insurance if for. Apparently, Furniture Row trains employees that it’s morally and ethically okay to say whatever is needed to the customer so they can get their commission; you don’t have to worry about it once they’re out the door. I could have used the $399 towards replacing the damaged piece rather than spending it on insurance that refused to cover anything. If I would have received this brochure on the coverage when I bought the couch I would have laughed and said no because of the short and limited list of what is covered. Glad Ericia sold her morals and ethics for %30 of the sale. Way to go girl!

Ordered a bed frame for pick up. Decided to text the location to see if there's an update on my order since it's been over 2 weeks. Glad I did because they said it was ready, even though I never got an email. The 1st reply by text was friendly, but when I asked a couple questions, the 2nd reply was just eh and I didn't care for it. I reached out to their customer service online and the agent only apologized for not updating me about the order. Nothing about their team member being rude. Didn't care for any of it. They could be more friendly, caring, and understanding. I also don't care for their return policy, but I will be inspecting my bed frame before taking off with it. I will come back and update my review after I get my pick up. Really hope I get treated good in store, and there's nothing wrong with my bed frame. I'm also driving an hour to get it.

Bought an office desk chair I thought would be a good chair. It took a couple weeks to get in. I picked it up less than two weeks ago and the chair is causing me bad hip pain. Asked to return the chair for a refund. They refused. They offered an exchange but they don't have very many office desk chairs and there are no other reasonable options. I cannot sit in this chair so I wasted my money. I recently bought a bed, two recliners, and six dinning room chairs from Furniture Row. Doubt I will ever buy from them again if they wont stand behind their furniture.

Thanks a lot Andrew! Over the North Austin location. Hopefully I can use the remaining credit soon. Delivery arrived sooner than expected!