FranklinPlanner – Cashback, Rebates & Rewards

I have to agree with the @Marlene Suzuki, as my experience with Franklin Planner has been the same. I as well as other people have reached out to FP on various occasions, over the years, suggesting that FP review their planner and calendar offerings --- making a number of suggestions, and we've been met with curt and dismissive responses. Who hires these customer service representatives?! The FP customer service representatives' responses demonstrate a corporate culture that stuck in a corner, is unwilling to listen to their customers, and is out-of-touch with the ever evolving planner market. In recent years, the analog planner has made a big comeback, and Franklin Planner is still completely clueless as to what is going on. Pity because they could have lead the market. They need to clean house, and adopt a new marketing strategy. The designs on most planners are unattractive, the colors for the most part are ghastly or not varied enough (ie. peacock blue of a high quality binder, but no black versions of the same high quality binder), the materials used to make many of the planners are of poor quality, many planners don't have large enough rings, and closures on many of the binders are either non-existent or poorly designed. It's as if there is one person who is in charge of design, and the company just won't acknowledge that he/she is not good at his/her job or perhaps the person is related to "someone" and removing said person is not possible. The items geared towards women are just simply put: ugly and/or lack professional/feminine presentation. I've resorted to using planners from a company in the UK that has their finger on the pulse of their customers' needs AND they produce their planners, etc. in THEIR country. I would love nothing more than to buy from an American company, but Franklin Planner is clearly not interested in making changes, and their planners, etc. are made in another country instead of the USA.

Their planner design is SO outdated. When I wrote them stating this the representative rebuffed my comments. Went back to buying Day-Timer. Will never shop with them again.