Food52 – Cashback, Rebates & Rewards

First the good. This company has an array of desirable, quality products. Ordering is easy and they were quick to acknowledge my purchase. Where they fall down is in execution. I received a message stating my order had shipped. However, a week later, the status from the shipping company still said "label created". Definitely there was a mismatch between the email that was sent and where my item actually was in their process. The other issue is that there is NO customer service number to call. You cannot talk to a live person. The customer service chat is overseas and they have no insight into what is going on or any authority to fix it. Stinting on customer service and failing to provide any meaningful help or troubleshooting is increasingly becoming a problem when ordering online. Ultimately, I did receive my order and I was satisfied with the product I received. However, I would think twice about ordering again, because if there are any issues with the order, there doesn't seem to be a reasonable way to get information or a resolution. If you are the business owner and you are reading this, please consider taking some of the money you spend on slick marketing and invest on the execution side.

Ordered bowls for my son‘s birthday present. They were delivering in a week which was fine then pushed day after day after day after day. Email and customer service is like email with a bot. I put the dispute through my bank and I got my refund. Note the phone number on the charge is out of service. Last email I got back, said that the bowls were no longer available.

Update! After I contacted them about the chipped bowl, they sent me a replacement. There was no communication but I don’t care. I was very happy to get a replacement. —— Wish I'd read these reviews first. Got the right bowls but one is chipped. Sent an email to what I thought was customer service, but so far no reply. I'm hoping I will get an answer. If I do, and if they correct the situation, I'll change this review. Otherwise, buyer beware! Can't believe I spent this much on a product without doing better research! Ugh.

Pretty delighted! Ordered 2 Toni outdoor dining chairs. They arrived within a week. The chairs are beautifully made, light yet sturdy, and are already my favorite outside chairs to sit in. Couldn't be happier with the purchase.

I'll let you know how they go! but i bought casserole carries for gifts, and I hope they come and are awesome!