FlipBelt – Cashback, Rebates & Rewards

Awful awful customer service . or you can say doesn't have customer service at all . I am stuck with a wrong size belt , unable to return.

I have used 2 Flip belt zipper reflective belts and I believe the product quality is as poor as the customer service. Do not buy this product if you intend to store your phone securely when you run. Flip belt have explicitly stated that a phone cannot go into the zipped section. Flip belt believe that a phone should be put in one of the other compartments and “flip” the belt over. The principle would make sense if the reflective material was also on the inside of the belt. I don’t understand why flip belt would sell a product that encourages you the “flip” the belt over to cover up the reflective material. The purpose of the reflective material is to make you more visible in poor lighting conditions. In short, flip belt do not sell a product that is compatible with its running light and can hold a phone without falling apart. You can’t flip the belt over if you want to use their light and you can’t store your phone securely without flipping the belt over. They clearly don’t understand the customers needs! The reason why the reviews are so high for the product is you review the product as soon as you get the belt but then it breaks down about 9 months later and you can’t update your review or they won’t offer you a replacement. The sad truth is this product has so much potential to be great but they don’t seem to want to listen to the customer or stand by the quality of their product.

First of all the website has a somewhat unoptimal interface when buying a product. It does not provide a sizechart and just provides arbitary sizes to select from before ordering a product. As such I managed to buy the wrong size, and now the customer service refuses to even acknowledge my existence when I try to contact them.

Love my flip belt!!!

Excellent products. Quick shipping. Excellent customer service. Pants didn’t fit. They sent a paid return label for me to send them back. Ordered the correct size and shipping to me was also free.