Mills Fleet Farm – Cashback, Rebates & Rewards

Milwaukee drill was on sale at Fleet Farm. Looked for it, but bin was empty. Asked an employee when the drill would be in stock, he double checked inventory, searched and found the drill. I've always found Fleet Farm employees to be friendly, knowledgeable and helpful. Great place to buy quality products.

Worst customer service! Never go to West Bend after 3pm! The young kids working in Automotive have no clue what they're doing! One guy was very dirty and very unprofessional, the other looked like he was on drugs and didn't know where he was. I've been going there for years and haven't had a problem until recently. What happened to hiring professionals who can help customers? The other departments don't seem to have any problems finding what I need and they are very courteous and there is never an issue during the day. I feel society is lost if this is the best these kids can do.

This is a long post, but worth the read if you are in the market to purchase a gun from Fleet Farm. I'm a 66 year old woman. Went to Cabellas WITH MY BROTHER IN LAW to buy my first gun. Cabellas choose to believe I was a straw buyer and was attempting to buy a gun for the vicious looking 73 year old man (my brother in law) that accompanied me. Cabellas denied me with no explanation. I was told by friends to just go somewhere else as it's a store policy, not a background check issue. Great....I go to Fleet Farm WITHOUT MY BROTHER IN LAW this time. I fully explained to the sales person what happened at Cabellas because I wasn't sure if it was on my record somewhere and wanted to be UP FRONT and HONEST and not waste both of our time if they were going to deny me. No, that's not a problem they said. That was just Cabella's store policy. At first, they didn't deny me. They said there was a delay and they would get back to me. Get back to me they did, and said they were denying me because someone who fit my description was attempting to buy a gun for someone else at Cabellas. So couple morals of the story. 1. Fleet Farm should be very worried about the decisions their store employees make as they are based off what Cabellas does. 2. Makes no sense to be up front and honest these days. Such a sad world. And at the end of the day me, a 66 year old woman, with nothing on her record and honest and up front can't buy a gun. Smacking my head.

It started when I tried to make an oil change appointment the phone was answered by a machine not a problem. I gave my info and waited for over 3 hours for a response. I then went to the service center to make an appointment the bays were all empty and 5 people were around the counter all worker’s. I made my appointment and left. I returned the next morning for my appointment. I’m pretty sure that an oil change shouldn’t take 2 hours but it did . I then looked outside my vehicle was finished. The counter people called the names of everyone who arrived after I did and had the same service done. I know this because I asked them. I then asked could someone please help me get out of there . Then I was taken care of. On top of everything else I went home and 6 hours later they called to see if I still wanted to make an oil change appointment!!! Ya gotta laugh and not go back !!

The rewards program at this store is a joke. We went in to use a $5 reward we had and not only did the checker ignore my telling him to check for it but he was over the top rude when I complained. We used to spend a couple hundred dollars at this store per month in SIOUX FALLS SD but we are done. I am sick of incompetence and no customer service. You cannot even contact the store because their email address just bounces. What a rip off and a farce.