FFX – Cashback, Rebates & Rewards

Took duplicate payment when it says it wouldn’t charge me but did. Says you got stuff in stock and then you send me a email saying out of stock then make me wait 3 weeks

I ordered a portable battery charger which arrived in its display box with no padding or outer packaging It was broken and has taken over a week to get it collected having to send photos etc When collected the driver had no label and no receipt so only proof I have is a photo of DPD driver walking away holding item Shoddy service from poor packing to unhelpful after service

Waited in all day item never came no communication from dpd had to book a day off due to no one to wait for the item because they won't leave in a safe place. Made a complaint was offered 5% off my next purchase like that covered my day off. After all that the item arrived at 6.30pm so I could have gone to work not happy atall my first and last order

I do like FFX and I don’t shop with anyone else for tools etc. I’ve spent many thousands this year and to be frank, there has been problems with every order. Credit where due, FFX do their best to help sort the problems out but in my case they have caused huge inconvenience. Problems range from products not being in stock when they are shown in stock, to expensive items ‘disappearing’ with the delivery company. When they disappear we have to jump through hoops to prove our innocence and wait ages for a replacement (in one case we had to drive several hours to their warehouse to collect a replacement). This review is 2 stars because I’m fed up with FFX and Paslode. I’ve tried to leave a product review on the FFX site but can’t find out how, even using their chat facility couldn’t help. I have Paslode nail guns that can only use ridiculously expensive Paslode nails, in some cases 3 times the price of similar quality nails from FFX themselves. Every time I order nails they arrive with the boxes they come in torn to pieces! Despite the cost of the nails, Paslode doesn’t see fit to package them in a way that they can be transported any distance. I currently have nearly 20,000 nails with no packaging which leads to them getting damaged. I will have to buy plastic boxes (which come as standard on the cheap nails from everyone else). Come on Paslode, if you’re going to gouge your customers on nails, at least pack them properly! And FYI these nails cost £1000 to buy so this is no trivial complaint. It would actually be far cheaper to dump the Paslode guns and buy cheaper nails elsewhere- surely that is self defeating for FFX and Paslode!

I didn’t receive my parcel. I called and emailed, replies were very slow. No urgency for the customer. I waited a week and then had to cancel and purchase elsewhere. Terrible experience