FaithGateway – Cashback, Rebates & Rewards

I ordered tons of books for Christmas on 12/19/24. I never received a tracking number or any information on the shipment. Christmas passed and on 12/30/24 I decided to contact them to see where my order was. I ordered 15 books Order FG1789930. I spoke to John who stated that it was a unusual circumstance because my order didn't drop for them to fulfill it, however it dropped enough for the money to be sucked out of my account. Well I did get a refund on the entire order which should have happened earlier. When I asked why I wasn't contacted I was told no one knew, but eventually someone would have found it and probably given me a refund. REALLY! Now I have to wait for my money from them but they sure didn't wait for my money to them. BE WARE IF YOU ORDER FROM THIS COMPANY DO NOT GIVE THEM THE OPPORTUNITY TO STEAL FROM YOU, EVEN IF IT'S ONLY FOR A FEW WEEKS.

Ordered a Bible study on 12/2. Order has not shipped as of 12/12 despite website saying ships within days of order. I understand it takes longer to receive items in December but not longer to actually ship them. Will have other members of my Bible study purchase theirs elsewhere.

I order books on 4/17. Part of the order shipped on 4/19. On 4/30 rest of the books had still not shipped. I contacted them and they stated that the books were on backorder with no date of fulfillment. I asked why they hadn't already contacted to inform me, and they stated their systems are not set up for that.

Overall the product was pretty good it took a long time to get the product in the mail though much longer than it should have and in the end they ended up charging me more than they should have and then there was an extra charge put on my account when I called to get it fixed they told me that it wasn't their department

I love my order. I just have 1 or a couple items damaged, which happens in large shipments. I’d like a refund or more sent. Please contact me… thank you!