ellos US – Cashback, Rebates & Rewards

I ordered a pair of white athletic shoes from a specific brand in size 9 wide. They sent me a black short cut boot in size 10 - totally THEIR mistake. I received a refund after arguing on the phone for quite awhile, but they made ME pay the shipping to return it. It was THEIR mistake and I had to pay for it!

Unbelievable example of extremely poor customer service. I consider this site a SCAM. I placed an order; the incorrect item was sent to me. I ended up paying for the return. I needed to exchange a sweatshirt for a smaller size. I returned the item that was too big. I ended up paying for shipping, and a return fee. My card was never credited for the returned item. Spend over an hour on the phone with customer service two separate times with no assistance at all. Their policy seems to be once they have your credit card information they do what the want to.

I spent more than an hour online with an Ellos customer service representative. I was trying to place an order and use my credits and promotions. After all that time, the representative says "I deleted your order" which voided my credits and promotions. "Call back in a week," he said. Are you kidding me? Why should I bother? In a long line of irritating exchanges with this conglomerate of businesses, this is the straw that broke the camel's back.

I ordered coat that was too big, I sent it back and reordered next size down. I got refunded but they kept $27 for shipping and whatever, u think they would have made exception. I’m done with them. Removed my email and took name off mailing list!!! Bye!!!!!

I ordered a fleece lined coat. When it arrived, it did not have a fleece liner. I returned the coat which I had to take to a return center and pay 16.00 for the return. Then they enrolled me in a rewards program without asking me and started charging me 16.95 a month. Unscrupulous behavior!