Dufresne Furniture – Cashback, Rebates & Rewards

If I could give a minus 5 I would. Very poor customer service after purchases. Purchased a dining room set which every piece was damaged which was delivered yesterday I do not want this set any longer and they want me to pay 25% restoking fee for a damaged furniture. They want to fix the issues, but damaged is extensive. Was charged $150.00 delivery fee for which furniture was left at my home entrance, no installation. Pure robbery. DO NOT PURCHASE ANYTHING FROM DUFRESNE FURNITURE

the shop on cryville road is a scam shop I bought a bedroom set since August delivery plan for September 7th I didn't heard from them even to apologize for the delay. I went on September 26 to delete de order even though I will lose 10% the promised to deliver soon and reduce delivery by 100$, on November 11 they delivered half of the set till today I didn't received the dresser and no call for update i called them complaining about their silence and delay they are telling me that 100$ refund for delay so just wait, after buying a 6000 item here is how I have been treated and scammed. Worst shop to deal with no customer respect after they got your money.

Placed an order in 2022, here we are on July 2023 still waiting for my items. Reached out several times for updates and keep getting told It's on the way, I am done waiting and will be cancelling. I highly recommend avoiding this extremely disorganized company that doesn't care whether you receive your order or not.

I bought a sectional couch about a year ago worst couch i ever bought and can't return it just take pics and send a technician out that won't solve anything cushion don't stay in and it's so uncomfortable. It's not worth 2 dollars let alone 2000 that I paid for it. I stuck now will never buy from them again.

Installation and customer service were good!