Crown & Caliber – Cashback, Rebates & Rewards

Really bad customer service. I received a watch that was in terrible shape and I had already traded my watches in for this now broken watch. I was left with the choice to have them “fix” it or have it fixed myself. The fact that this was sent to me in the first place shows they no longer have working watch makers to inspect watches that they are selling. I chose the second option. Without a phone number to call Crown and Caliber cannot respond in a timely manner has zero responsibility to respond to customer issues. Used to be a trusted company, now not so much. Use at your own risk.

Communication is little or nonexistent! They consistently give you a phone number to call, and when you call the number it's in-operational. I've purchase twice before the merger and I'd give C&C 5 stars. The new merged company is 2 stars at best. I purchased my 3rd choice of watch as my first two options sold going through the trade-in process. In the past, once the deal started the desired watch was linked to the trade in. Now there is no link and the odds of the watch you wanted being available are slim and none. Also, they promised to return a watch strap that was included in the trade-in but after 4 emails to date; there has been absolutely no response from customer service.

Generally speaking, similar to all the other reviews - sparing the details it's hit or miss customer service at best. Too many options between Bob's, Chrono, etc. to use Crown and Caliber...unless you feel like rolling the dice. Suffice to say I have tried twice to transact and will not be trying again.

I have bought two watches ( Rolex Datejust, Tag Heuer Carrera ) from Crown & Caliber, and couldn't be happier with both experiences! They offer fast professional service and are one of the most trusted dealers in the game. I will be buying from them for many years to come!

I sold my husband’s Rolex to C&C and they had outstanding customer service. I was given an estimate of what they would pay after sending them pictures of the watch and paperwork. They responded promptly, were very helpful and walked me through the entire process. They sent me a check for the full amount they had stated very quickly. I would highly recommend Crown & Caliber to anyone wanting to work with a reputable watch company.