Chi Chi London – Cashback, Rebates & Rewards

Chi chi please help urgently. I cannot generate a return. Original order CCSL-8585 Contact me asap. I’ve e mailed and phoned but phone not working either. Respond so that I can resolve without leaving another negative review please. Update-18th January. I e mailed customer services at the weekend and they replied a couple of days later with a link to generate a return. I sent back my return on Thursday and have received confirmation of receipt of return and notification that the refund will be in 14 days. Despite negative reviews triggering my concerns, I have found customer service via e mail efficient and timely. It was good to get confirmation of receipt. I will post a further update on refund. I have changed 1 star rating to 4 stars as since the initial blip in the return process, I have found things have ran smoothly. Thank you

I ordered 4 dresses from chi chi for a wedding. Arrived quick, the dresses were beautifull, sadly none of them suited me so I had to send them back. The return was easy and I got a full refund in the time frame of 14 days as they say in their policy.

I had an issue with returning my order, but their customer service (provided by Corinne) was very responsive and helped me to successfully resolve it. I have bought from Chi Chi London a number of times, and this is the only item I have ever had to send back. I would happily buy from them again as the process ended up being easy. Thank you!

Rebecca from the customer service team was extremely helpful and resolved my refund issue promptly and in a professional manner.

I ordered a lovely dress from ChiChi, unfortunately the strap snapped on the dress. I contacted customer services via email and was in contact with Rebecca. Rebecca dealt with my issue in a timely manner and was able to rectify this for me. Rebecca organised a printed returns label and offered a full refund or replacement. Rebecca was really helpful. I would definitely recommend and use ChiChi clothing again.