CAT – Cashback, Rebates & Rewards

Useless company,passively agressively rude,never came to my home and then left it at a drop off point,suggested that this time i walk to the drop off point if they leave it there again "after a failed delivery" lies!!!! when i specifically stated home delivery and they never even bothered. I personally consider this fraudulent as i paid for an item and service that was not supplied to me. I still have no trainers after 3 weeks of placing my order. I was in my front room and UPS never even tried to deliver the boots,never even left me a card or anything. I will never buy from CAT again and i am making a youtube video detailing all of the evidence of their lies and unhanded emails. IMHO they barely care at all about their customers and i will be surprised if they even publish my review but be aware CAT that i am recording this as i type and i will be adding it to my youtube video. If i could give 0 stars i would. They wouldnt publish my review: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" But dont worry i will be making a youtube video for them and also complaining about their fraudulent behaviour and UPS fraudulently stating that they even came to my home. W1072038378: 1- Invader SB FO E HRO Work Shoe / Gargoyle/Cat Yellow- P725133 44,0

Ordered some work boots from Catfootwear.com. The website appeared to be valid and the boots were on offer at a good price. That's where the good part ended. The company is Wolverine who took the PayPal payment so not Cat as I thought. They use UPS for delivery from the EU and I received a tracking number which showed the item on route. I didn't receive any updates when the delivery would be made and couldn't log on the tracking each day to check. UPS tried to deliver when I was out, never left a card so I never knew. They tried the next day and again, no card. I happened to check the tracking which showed all this and it said final attempt, return to sender. Tried to contact the business by phone on 2 days and nobody picks up. Sent an email to cancel the order to refund, seeing as the item was going back to them anyway and no acknowledgment at all. The issue wasn't created by Wolverine but they use UPS who failed their customer and now ignore any communication. To top that, someone must have read my email as UPS are trying to make another attempt to deliver at a GP surgery in another town. I hope the staff enjoy the boots! It shouldn't be for your customer to have to constantly track their order and it shouldn't take 2 failed phone calls and an email to try to sort it out. Wolverine have failed their customer.

It was hard to find Caterpillar boots that my wife likes and have it sent to NZ. Catfootwear UK had the Bruiser 2.0. However, they don't send to NZ, so we created a You Shop account in order to get the boots. This was very expensive. We ordered Unisex size 4 W. Boots arrived and it was size 4 M. It was disappointing because we had gone to a lot of trouble to get the boots. Yes they fit, but would have been better if they were a wide, like we ordered. It's too expensive to return them.

I used my Merrell Siren Sport GTX shoes for walking the dog in fields twice a day but after just over a year, they started letting in the wet. I contacted Merrell and after a couple of emails back & to, they sent me a new identical pair although they were just over the guaranteed period. So I am hoping this 2nd pair be as comfy and will last longer than the first pair - other people have said theirs did . I was very satisfied with the customer service/goodwill - I didn't expect them to be completely replaced.

The customer service from cat footwear is second to none. My problem was sorted out in record time , thanks to John Culley.