ZuGo Bike – Cashback, Rebates & Rewards

On only the 2nd day of attempting to use my new bike, both the pedal-assist and throttle did not work and the display showed error code "08". Zugo's response was just to have me unplug and replug wires, take a bunch of pictures of the wires and parts, and then send new wires when the trouble-shooting didn't work. I replaced the old wires with new and the bike still doesn't work. I am not a bicycle technician and I shouldn't be expected to suddenly become one. I paid out-of-pocket for a third-party bicycle technician look at it and provide real answers and was told the issue was with the motor. I reported this to Zugo and their response was to be dismissive of the technician's findings and state that they do not have any spare motors to send and don't know when they will get new ones in stock. So are they just not going to make more bikes for the time being? My trying to get Zugo to abide by their product and warranty, as well as interacting with them is like someone going to seek medical attention for a deep gash, and just being given a needle, some thread and a printout of sewing instructions, then being sent home to do my own stiches. Please don't make the same expensive mistake I did. Stay clear of Zugo and go with a company that has the proffesionalism and resources to provide real support.