Xterra Wetsuits – Cashback, Rebates & Rewards

No returns. Deceptive marketing. Sh** wetsuits.

2nd wetsuit purchase. Coming apart at the seams after 2 wears. Completely ignoring all emails and contact to customer service channels. Avoid.

I would give a no star if that is possible. I am now reading all these posts and realize their customer support team is treating everyone the same. I am not going to buy another Xterra wetsuit and will tell everyone in my swimgroups about my experience.

I bought a pair of Lava booties and they cost $20 including shipping. I wear size 11 shoes and bought size large, which they say will cover size 11 to 13. I could not even get them on my foot. I was going to return them and found out about their return policy. I'd have to ship them at my cost, about $5 and pay a $10 RESTOCKING charge! So I paid $20 and I'd get a refund of $5! And to get that, I'd have to get a return authorization, pack them up, and go to the post office to mail them. That would probably take me at least an hour of my time. And my time is worth more than $5 an hour to me. So I may as well throw them away And if I wanted to try a different size, I can pay another $20 and go through it again. Instead, I'll try another COMPANY. They should be ashamed of themselves. They should stand behind their products and SIZING.

Loved it! amazing experience. Sara from Xterra was a total star, thanks! She helped me with all my inquiries, plus, gave me a prompt response to my emails, and even guided me on how to ship my wetsuit from USA to Spain (Barcelona). I received my brand new wetsuit today and it looks AMAZING! Can't wait to jump in the sea this weekend :) Now, I'm following the 1st time use instructions, and then lets see how long it last, and so on, but by now it looks and feels like it's gonna last forever! Not giving 5 stars, as 2 weeks ago when buying it, I was not given the option to ship directly to the EU and last week I received an email "Now we ship to EU", lol. Thanks again