Woven – Cashback, Rebates & Rewards

I had a brilliant experience with Woven. I wanted a jute rug for my kitchen. Ordered from Woven on a Saturday, and it was delivered on the Tuesday. The rug is beautiful and exceeds my expectations. They also had 20% off for new customers.

My experience with Woven was on the whole excellent. I bought a fairly expensive rug at a good price. It arrived in the timescale specified but although the rug was of good quality it was too big for the room so I had to send it back. This is where things got a little less straightforward. I don't know if it was a bad week for them but I phoned Woven a couple of times and after 15 minutes on hold just got a voice mail which was never responded to. This lack of being able to contact them on the telephone is why it's a four rather than five star review. On the other hand, I found their email support to be excellent. My initial support request was responded to by the start of the next working day by Lucy. In that and subsequent responses she was brilliant at guiding me through the returns procedure and ultimately issuing me a prompt refund. Thanks Lucy, you were great and a credit to the company. I've since bought a replacement rug from Woven which is more suited to my space and I've very happy Would buy from Woven again.

I thought I should pop on to write a review. I was initially very worried after placing my order AND THEN reading reviews. There were many bad and I was expecting to be extremely disappointed with the rug/service if needing to return. But the rug arrived 2 days after ordering, I received brilliant communication and tracking details as soon as the item shipped. The item was delivered in perfect condition and is lovely quality. Very happy with my order

I was very really nervous after reading these reviews (why do I always seem to come to Trust Pilot after ordering, not before...). I used Twitter to check on my order, they responded within a few minutes each and every time, order arrived within 2 days, perfect rug, great price. Clearly some people have had terrible experiences - I guess woven.co.uk are / have been very disorganised.

Great quality and value for money. Didn't have to wait to long for delivery. Rug looks gorgeous in my living room. Really happy with my purchase. Will definitely use this site again