Wholesale Air Conditioning – Cashback, Rebates & Rewards

I purchased an $1200 air conditioner from them, which after 4 weeks was never delivered and they refuse to answer emails. This has to be stealing. Hopefully the bank will recover my money. DO NOT USE THEM.

Great price but forget about the rest. Quoted, paid and delivered the unit to be told at installation it was going to cost more to install - not left many options but to pay it. Move forward to the following day and I am invoiced the amount, three hours later a follow up email demanding payment as the account was overdue…seriously, I was at work when the original invoice was received. Fast forward to after it has been paid - text message and emails demanding payment. I provided proof of payment and reconfirmed the banking details - these guys are savage on the hunt for money, money they already had but were too caught up on doing nothing to bother to check the bank account and confirm it had been received

I ordered my split system on March 14. Nearly one month later was still waiting for delivery. Honestly, at points, I thought I'd been scammed and felt sick and anxious. I contacted Vincent S by email and phone throughout the timeline and he really did a great job. He identified there was no warehouse stock for my unit. Fair enough. But tell me! Allied Express didn't give me a tracking number. Vincent passed it on. Their online tracking had my unit ready for delivery for five days, but nothing arrived. Waiting for installation. Emailed. Called. Four days of silence from them. Finally got Aimen, a manager. He took action. Next day the installation was done. Used Appliances Online twice previously. Ordered. Delivered and installed in two days. Never using this company again.

I had dealings with this company whole air conditioning and I negotiated a price of $2900 for the unit and installation. I then received an additional email requesting a further $50.00 for shipping the unit. I cannot believe that this is legal and therefore contacted the company and was told that they would cancel the order immediately. I requested to speak to a manager and was told that their manager doesn't get involved. What kind of company is this? I cannot believe this sales rep that I spoke to has full authority to handle these complicated situations.

Website claims DOOR TO DOOR AUSTRALIA WIDE DELIVERY. Perth, Darwin and Northern Territory – please contact us with model number and we will provide you with and accurate quote in 30 minutes. Only to be told that Perth is out of our standard delivery zone.