Wacoal Direct – Cashback, Rebates & Rewards

Ordered from this company for the first time in December of 2024, and they sent two bras that were allegedly 34 band size, which I had measured myself for multiple times before ordering just to make sure, because I thought I was a 36 and was mistaken. These bras were so tight I ended up getting extenders because I wanted them to work. They still didn't fit right. The material felt worse than my cheap Amazon nursing bras. So I sent them back, fully willing to use my refund to purchase a larger size. I had washed the bras before sending them back, and got confirmation that they had been received, but no email after until I contacted them, and suddenly they can't send any refund at all because of "bad odor". One bra hadn't even been worn and the other had been tried on, washed, and sent back. Even if that was the case, fine, but I hadn't received any email saying anything about not getting a refund until I had to contact them myself. I hate giving 1 star reviews. I always try to find something good to say, but I can't about this company. You're better off finding somewhere else to buy bras. I wish I had seen this website sooner so I wouldn't be out 75 dollars on bras with bad material that didn't fit.

I ordered from Wacoal for the first time and when the bras arrived, they were smaller than marked and the material felt cheap and uncomfortable to the touch. I was so unimpressed given the purchase price and the brand reputation and I didn't want to do business with them anymore, so I returned the bras and it cost me nearly $30 in shipping. I would never recommend shopping at Wacoal. If they are not your thing, it will cost you at least $30 (within Canada) to find that out. That's a great way to make sure first time customers become "never again" customers. You can't try anything new without paying some kind of fee.

Have been purchasing bras from this company for 15 years. Always the same size. Band size I order is 32. Actual band size of the last bra I ordered is a 34. I cant even wear it. Will not be ordering from Wacoal again.

Awesome delivery speed thank u

The wire broke in one of the sports bra I purchased from Wacoal. The initial customer service rep I spoke with on 11/9 told me to return it and that I would get store credit to purchase a new one. After waiting a few weeks for my store credit I call again today and am told that I won't receive a refund or replacement because I had purchased over 3 months ago. This was never communicated to me. They received my return on 11/13. I was quite clear with the customer service rep when the bra was purchased and she even looked up the order number and told me it was fine since it is a quality issue. I also have several others of the same bra which are older and held up just fine so clearly this one must have had a defective wire. I am not happy with company's customer service and their communication and feel that I was misled. They do not stand behind their products. I will not buy from them again.