VAVA – Cashback, Rebates & Rewards

Bought the vava chroma for $3,400+. After 6-8 months a dead pixel occurred. I contacted support for advice and nothing resolved it after troubleshooting. They then offered to replace the projector. I was a bit skeptical, so I was not going to send it out and just live with the dead pixel. After 1+ months of not sending it, VAVA’s support team contacted me to send the projector back so they can replace it. It’s been 6+ weeks and they have not sent a replacement because it was sold out. The support team did not notify me the product was sold out and did not have a unit to replace it before asking me to send the product back. They also promised it would take 2 weeks for the replacement to arrive. Now I’m here robbed of $3,400. Stay away from this company.

I bought VAVA's1080 baby camera and monitor. After 3 months the monitor LCD started showing vertical streaks. You can see the LCD went bad, especially when you turn it on or off against the dark background. The monitor is unusable, blurred and distorted images. After almost a dozen back and forth emails almost everyday along with picture of the issue. It's been 6 days and nothing. They stopped responding to me. I sent 3 emails asking for updates and nothing. I've been ghosted. Worst customer service I've had yet.

Purchased a baby monitor and waited until our baby was 4 months old until we used it (he was always in the same room until then) used it for a week and then had “poor connection”. The only time it worked was when we were next to the camera! Got in touch with the company to be told we couldn’t get a refund, asked to speak to a manager and got put through to an answer machine. Complete waste of my time trying to sort it out and haven’t gotten anywhere with it. Terrible customer service considering it wasn’t a cheap product and is also used for something so important. Updated: the company has been in touch and offered a new monitor and have been very apologetic. Am hoping this one will work because we liked everything else about it.

Do not buy from VAVA. I placed an order 2 weeks ago for a $2,800 projector. My account was charged and order accepted. The reps are nice but crm is horrible. Save your time and buy from a reputable brand. After waiting for multiple weeks they finally shipped the projector which has been absolutely fantastic. This is a great deal and a great device but the runaround and lack of information on the order itself was not appreciated.

Received my Vava short distance 4K Laser Projector, and it works really great with low noise and great picture quality. I like to watch great movies in the evening now even more. No Issues here since multiple months of usage.