Urban Bliss – Cashback, Rebates & Rewards

Quick, efficient, and everything arrived just as promised. I ordered the Leopard jean and love them!

Ordered some jeans, they were too big so the following day I requested a return. Royal Mail picked up my parcel (this cost me nearly £8!!!) on the 11th October and today (26th October) I receive an email stating that they’ve received my return and refund will take up to 10 days to credit! That will be almost a month of waiting for a refund that I’ve paid £8 for. Quite poor really.

0 stars! I would urge people to boycott this online company! I was wearing one of the bubble texture bikinis on a water slide during a family holiday in Greece. Afterwards I felt pain under my bikini strap and asked my husband to look as I thought I’d had a wasp sting! It transpired that 2 holes had been burnt into the back strap of the bikini and I had 2 well sized round burn marks on my back! The glue from the fabric of the bikini was all melted around the burn holes! 8 weeks on and I’ve now got 2 round scars. Not only did Urban Bliss take over a month to provide me with an outcome but this was their reply: Hi Luisa, Thank you for your message. I am sorry we could not help you any further on this, we wish you all the best. Thanks, UB Team x Absolutely terrible company! Poor quality clothing and ignorant customer service. I would urge anybody to avoid them at all costs. I very rarely leave negative reviews but it is beyond awful to be treated this way! Update 25/10/24 Urban Bliss’ advice was that it was the water parks fault and I must take it up with them! Have you ever hear anything more ridiculous! Apparently was the slides fault and not the swimwear. If their garments are too poor quality to go down a water slide in then really ought to be disclaimers on the Urban Bliss website! Never heard something so daft on my life.

No reply from company for 11 days now regarding return request. Keep messaging and emailing but nothing back. Terrible company. Avoid

Returned an item I ordered through Matalan. You must return it directly to urban bliss. Their refund policy is 14 working days. I can see through tracking they have received 19 working days ago no refund and complete radio silence from live chat or email. AVOID!!!