Universal Standard – Cashback, Rebates & Rewards

They sent the wrong color AND said another item is final sale when there was absolutely no indication that it was (I was careful). I am done with this company. The clothing is high quality but I've had nothing but trouble with them. This time they sent me the wrong color and refused to acknowledge it. I sent them a picture. They sent me a cheery email saying they could confirm that I got the right color. I bought charcoal pants, the packing slips says Forest River and the pants are clearly a dark green not at all like the charcoal on their site. Another shirt, they won't let me return because I was supposed to know that everything in their end of year sale is final sale. THIS WAS NOT INDICATED AT ALL. This is the second incident I've had with them, well second and third. This company is either unethical or incompetent or a combination of both. BEWARE.

Two years in a row. Same exact fraud. There was no note of anything in my cart being "Final Sale" - not on the webpage, when I placed items in my cart, when I checked out, or when I received an order confirmation and a separate shipping confirmation. Only the shipping label in the box of clothes had "FINAL SALE" clear as day. I tried disputing and sent along the emails from them as proof - and they just flat out refused to refund me for the items I wish to return. Ghosting my emails now. I am planning to dispute with my credit card and warn the world on every site I can! BE WARNED...

I ordered from universal standard 3 weeks ago, I am based in the UK. They happily took my money but 3 weeks later the order still hasn’t been shipped. Terrible customer service. Saying I will receive an email about shipping but it never arrives. Don’t order from them. Shame as they do make nice clothes.

The other day I was sent a coupon for $50 off. Which I thought was really generous. Meanwhile, complete truth, I figured there was an expiration date and searched top to bottom for one. None to be found. The top I wanted was sold out but I was super happy when 3 days later it was back. I went to use the coupon and was told it had expired. So I went back to the coupon and still couldn’t see it. I emailed the company. Someone got back to me and explained that in fine print, halfway down the email, it states that it expired same day at 11:59pm. The writing was sooo small I couldn’t read it but believes them. I wrote back and said that didn’t seem fair. I was a good customer and was it really worth losing a good customer over $50 when the writing was so incredibly small. No reply. Also, no one answers their phone line. Plus, their prices are insanely over-priced. They claim to be all-inclusive but you must have $120 for a top? Im a size 10, and will go somewhere else but I believe they claim to be inclusive when really they’re just cashing in.

I've purchased many many items from Universal Standard. I can't say enough good things about them. I spent most of my adult life looking for minimalist plus size fashion, only to be met with garish prints and frilly, unfashionable nonsense. US uses high quality materials to create well made shirts, skirts, and pants. If you take care of the pieces - as in, follow the care instructions on the label, they'll look good as new a year later. I've also had to return items for sizing issues, and have had absolutely no trouble with returns.