Una Mattress – Coupons, Promo Codes & Special Offers (0)

The mattress fully met my expectations. It feels perfect and I really love sleeping on it. It came well packaged and was easy to place on the bed. I was a little anxious that there was a slight delay in the delivery but was delighted that the mattress arrived just before Christmas.

The mattress if very comfortable, I definitely sleep better, turn over less often, so deeper sleep. My only complaint is that customer services response time was very slow, I had to email, call and message a number of times before I heard back from them. In the end they are however willing to resolve the issue.

Amazing customer service, both pre and post sales. Very rare to find a company like this these days! Highly recommend!

Great product. Came well packaged. Delivery and communication were strong.

Overall very happy. We were able to get an update via email fairly quickly after attempting to call nearing the 20 working days that our mattress was on way to the uk and should be with us soon. Delivery was just one day off the 20 working days, unfortunately DPD didn’t attempt to deliver it that day so was an extra day out. On delivery I could see why it was delayed, the first box was split and taped up with DPD tape however other two boxes were good condition and all contents were intact. I did have to help the delivery driver bring in the boxes. As for the actual mattress, all layers were nicely packaged with “handmade with love” stickers on each bag, we also received a cute mini hot water bottle. It was pretty easy to get setup however I did have to go on the website to figure out how to configure the layers for different firmnesses, would of been nice to receive some written instructions but I was still able to find the information I needed fairly easily. I tried all and settled on the medium which to me feels more like a firm. My partner is happy with the soft. So far it’s been 4 nights and I’ve had much better quality of sleep and less pain (chronic pain sufferer due to hyper mobility). We’d previously purchased a hybrid mattress about 2 months prior at similar price point which was absolutely awful. The difference really is night and day. I’m extremely happy with my purchase and would absolutely recommend Una.