Two Seasons UK – Coupons, Promo Codes & Special Offers (0)

I ordered the wrong size based on Quicksilver's size guide (not two seasons' fault). I was able to return the product despite not having the original packaging and was told I would be given a refund

Bought some waterproof snowboots in December for a trip to Finland in March. Unfortunately, the first day I wore them the sole came away from the uppers! On my return I read reviews regarding customer service so didnt hold out much hope for any help or financial recourse. However, I was pleasantly surprised so felt I had to give credit where credit is due as its all to easy to complain. I got an immediate response to my email and subsequently got a refund without even asking. I was expecting a long drawn out 'battle' but was pleasantly surprised. I felt this was extremely good customer service so cannot fault the outcome. I would definitely use this company again and recommend them to others on the back of their response. I would also like to mention that my travelling companion had bought the same boots and didnt have any problems with them so must've been a dodgy pair!

I was initially really disappointed my return was sent back to me as it was out of the returns period even though this was a Christmas gift. But Tish was ready helpful, responded quickly and gave me an alternate solution which was much appreciated. Thanks Tish!

Just as the "Daddy Beee" experience told in one comment below about Paypal and comments....: he motivated me to make the purchase. The product I bought was in an excellent price and I knew the brand and quality so decided to give it a try. The product was in clearance and it was the last item in its size, so it didnt surprise me it did have some details between the only main one is the internal pocket elastic is quite a bit loose. Still for the price and quality it's worth it 1000%, but the store could have written that in the description. I'll deffo check another products of them for future purchases.

What a deal! I got brilliant discounted Billabong clothes and I am over the moon that everything fits perfectly so I don't have to deal with returns. Happy customer. I have to say it's super rare that I write reviews, but this service, genuine quality clothes and promt delivery, which was for free was just great. Sweet, thanks!