trueBrowns – Cashback, Rebates & Rewards

The service is horrible. I ordered a blouse for Rs 1749 and I got a ring of same worth. I had saved a screenshot of my cart before paying. I forgot to check my email they said I have ordered a ring , when the product arrived it was a ring costing the same price as the blouse. I told the team it’s technical error with their website and the backend they have taken the order for a wrong product. They disagreed and were not even ready to investigate. If I ordered incorrectly the price of the blouse and ring is the same. This is scam

I really don't understand the bad reviews for the brand. They have excellent designs in vibrant colors and the fabric quality is great for the price. They run good sales too. If the fabric is cared for as per their instructions, it stays good. I have also never faced an issue with their customer service. Online returns are super easy within the time frame. This is one of my favorite brands.

I recently shopped an item from this brand. I think their quality and after sales service has detoriated massively. I had purchased an earrings and blouse on first try one of the pair hook broke and the earring can no longer be used. When I sent the pic mentioning the product broke when I tried it on first time, they responded saying they will investigate further which they took nearly 1 week. Finally they respond saying we need to see whole packaging. Who is having the time to store every packaging when the item itself is faulty? Are they trying to dodge the customers to avoid refunding or replacing the item? If I have shared a pic of the item being broke isnt that proof enough. I have shopped with them in the past.. recently their products are poor quality and nothing like the insta ads they put up. Please avoid. Do not fall for their ads and posts!

The Trueborwns company is terrible at customer service! I have had an issue with their tailoring for the second time now. It does not matter if you inform them within 7 days after recieving the product. They will ask for pictures as if they care. Then they will reply: "We would like to inform you that the product is not defective. We kindly suggest having it altered by your local tailor to address the fitting issues you are experiencing." So now to fix their mistakes, I will literraly have to pay for it. If you inform them after 7 days, then they will say it is too late. So either way, customer will always be at loss. Be warned, do NOT waste your money as the quality is okay and not the best either.

They were very supportive till the end of my purchase. The products were great fit.