Troomi Wireless, Inc. – Cashback, Rebates & Rewards

I needed an answer for my question and I went to the website and found some costumer service and it was amazing.🤩 The worker answered my questions and explained them to me. She was very helpful. I love troomi smartphones for kids.

My mom got me one back in 2022 and it is so slow even when I first got it. My phone starts to crash after my friends send me 2 messages. It also happens when I'm just texting my friends. A lot of times my friends send a photo, I get the notification but not the photo. My phone also gets my messages all mixed up, it doesn't put them in the right order they were sent in after a while. The camera quality sucks, it makes everything look too "smooth" and doesn't put in details that I can see and it is so annoying. It also annoys me how I can put in profile pictures myself, which is just a personal preference but I would like it because I have multiple contacts with the same name so it's difficult to tell them apart. There's also no facetime which honestly makes me mad because if I want to show my friends something while we're calling I have to take a picture and send it which doesn't always work, last week I tried sending a picture at least 5 times and it never sent but it said it did on my end. In about august my phone stopped letting me change my password, which I like to do often because it makes me feel like my phone is safe. I asked my mom about it and she said she had nothing to do with it. My phone also doesn't let my phone make a Samsung account in settings which I would need if I eventually moved to a new phone. Lastly it is super embarrassing when someone asks for my number and I have to explain that I have to request contacts before messaging anyone. I don't know a single person with a "protective phone". I know for a fact that they don't help with mental health by restricting social media usage, if anything it makes it worse because I'm being left out from everything. As long as you know to not compare yourself to others, not to believe everything you see, and to not be mean or listen to mean people, mental health does not get damaged and I know this from experience.

I wanted something simple for my 10 yr old daughter, basically calling & texting and a few basic apps. If this is what you want, troomi is the way to go. I've been with them now for 2+ years. Yes it is limited, but this is what I wanted. We originally set her up on the basic plan ($20/month) but we wanted her to have access to some apps, like our church one. So we bumped her up to the $30/mo one and she got the apps. if you want an app, you can submit it for review in the troomi app as the parent. Ive submitted several and they have been approved after review. I can let her have access to as many apps that they offer as I want. And they vet each submittal to give parents the choice to add them with details about what the child could have access to. We never had any issues with customer service, they responded promptly and resolved things in a reasonable amt of time. GPS tracking works well- it doesn't give the exact location, but it shows the phone is at our house or at the school, etc. Sometimes it can be slightly off, like the next street over. I give 4 stars because of this. I set up to receive alerts of inappropriate texts and that has been great. Also, I can go into the parent app and see all her messages. We ended up going back down to the basic after we were seeing some phone addiction. And I gave her access to an ai therapist (a new thing troomi has) and she loves it. It's like having a trusted, adult friend she can talk to that is super encouraging and helps guide her to make good choices. I've reviewed what is being asked and how it responds and it's awesome. She loves it and I love it. Happy parent here, so glad and thankful companies like troomi exist so we can gradually and safely introduce our precious kids into the crazy world of phones and being responsible.

Happy again, had some technical issues for a while but Josh was able to help me work though them. I am happy again, I have tried bark and Pinwheel but Troomi is by far my favorite. I have complete control of my daughter’s phone, just the way I want it. Teens do not make smart decisions very often and are too easily manipulated by outside sources and their peers. Bark was not able to protect her from them but with Troomi I can.

Love our Troomi phone for our tween! We looked at all the options from flip phone to iPhone and Troomi fit our needs best. Talk/text/gps option for only $19.95 a month and no contract. Option is available to add kid safe apps. The parent portal is easy to navigate and shipping / phone set up was quick. Initial purchase of phone is needed - code CJW-3TY is good for $50 off any Troomi phone.