Trilogy – Coupons, Promo Codes & Special Offers (0)

I ordered some Rosehip oil that had an expiry date of August 2024. My ordered was also placed in August 2024. On contacting Trilogy with photographic evidence, I was automatically sent a replacement before I even received a reply to my complaint and the explanation was neither here nor there (it made no sense). When I received the replacement product, that had also expired; same batch number with the expiry date removed this time, as if I wouldn't notice! I contacted Trilogy again (with photographic evidence) asking for instructions on how to return both products but I did not get a response. I went ahead and returned to the return address on the package but it was undeliverable due to issues accessing the property (probably a derelict house in the middle of nowhere). I contacted Trilogy once again to notify them of this but still no response. Holland & Barrett stock this brand but products are marked within their expiry date. I imagine Trilogy are trying to offload out of date stock on unsuspecting customers in the hope that they won't notice. I urge you to be cautious of ordering from Trilogy directly. They would have to be more careful with knowingly supplying "bad stock" to a chain store like Holland & Barrett because of the repercussions. I have since contacted my bank to open a dispute and will be contacting the Trading Standards.

Very poor service in communication with TRILOGY; Trilogy are not answering their phones nor is their any facility to even leave a message. They have also failed to respond to several emails concerning their product information ingredients. They have not answered what % Vitamin C is in their product Vitamin C Microdermabrasion and all other percentages of Vitamin C in their other products. This info should be clearly stated!