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always had a great experience

All seemed to go well , easy to deal with and got all the insurance cover i wanted

I am very impressed at the fast customer service I received when I submitted my travel claim. My travel companion fell & broke both wrists which meant we had to cancel our holiday to Vietnam about 6 weeks prior to our planned departure. After submitting my claim which was during the middle of COVID19 my claim was processed in less than 3 weeks. I received a complete refund minus my excess. I did ensure I had any questions answered by the claims team prior to submitting my detailed supporting documents. This definitely helped the team assess the claim. One very happy customer!

My husband and I required medical attention whilst on holiday in Thailand in October 2016. We paid the bill ourselves and then when we got back to Australia submitted a claim for reimbursement via TID. Although, there was an issue in uploading the documentation , which I think was a computer glitch, I went back a while later and it worked successfully. The claim was approved within days. We use TID for all our trips - overseas and for cruising. Highly recommend.

These days it's a relief to find an Insurance Company that actually pays up when a claim is made! No fuss. No extra questions. No trying to wriggle out of paying out-of-pocket costs. We had receipts, Jet Star had paid their refund first, and TID paid the rest within 10 days of submitting the online claim. So, if you go with TID and have a genuine claim to make, ensure you keep all out-of-pocket receipts and submit a true/accurate account of the reason for the claim. Too easy.