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I bought a T3 hat about 15 years ago and wore it always when hiking or fishing. It lived in my car and came to the rescue many times. When a few weeks ago it came out of the wash with two small holes in the front, I contacted Tilley who replaced it with no quibbles. Now that is what they mean with a life long guarantee. What a company, what a hat!

Purchased a dress online which was too big. Called for a return label and repurchase in a smaller size. Everything was super efficient and speedy. Entire process took less then 10 days. Love the quality! Will buy other items and recommend.

Just bought the rain poncho - did one on line and one in-store at the Ossington location. So happy the legacy of fabulous product quality and exceptional customer service continues.! Love the fashion forward designs!!!!!!! So happy Tilley lives on!

I contacted Tilley March 28 about my husband’s Cotton Tilley hat, over 20 yrs old, which had a few small holes and worn areas. Customer service responded to my emails in less than 24hrs, I supplied photos and information requested, and April 4th, brand new replacement hat was delivered to our door! What a pleasure to deal with this company that honors its lifetime warranty and has such quick response.

Contacted Tilley after my husbands hemp hat of many years developed a worn edge and the rim suppot poked through. The hat wasn't registered as it was bought long before online registration was the norm so we feared the worst but after sending some requested photos the guarantee was honoured and a new hat has arrived in less than a week. Great service from Tilley! And a very happy customer.