The Tot – Cashback, Rebates & Rewards

Novi with customer service was so helpful with my order. It’s running late due to nothing the company can control and we are in the middle of moving. I didn’t know if I should change my shipping address so I reached out. Novi responded in a timely manner and although the shipment date could not be determined, I was able to change my address and was also given 10% off of my order. Very pleased with customer service and The Tot!

Not only does The Tot have a beautiful collection of all things baby, but the customer service is incredibly responsive and helpful. We had a problem with an order being shipped and customer service had the problem resolved in no time. We will be happily placing many more orders with The Tot!

I received a sleep sack that had a faulty zipper. I reached out to customer service and they quickly responded with an offer to replace or refund the item. I requested a replacement. The replacement was then lost in the mail. I reached back out to customer service and they quickly resent another replacement. I have been very pleased with their customer service which can make or break a company, in my opinion.

The ottoman I bought had a scratch on it and I emailed the team. They offered me a return or discount to keep it. I took the discount. Very quick response and fixed my issue. Also, the Babyletto Ottoman is awesome…lots of storage and really beautiful for our nursery!

I’ve loved their products and conscious choices for kids for a while now, but even more so after interacting with their customer service. We always point grandparents and others to their store for gifts so we don’t have to think twice about quality!