The Shade Store – Cashback, Rebates & Rewards

I ordered the shoji screen like shades for a slider and a side window. The side window shade was cut too short and the slider shade has developed streaking and staining from the sun exposure. I scheduled for remeasurement and possibly replacing, however, after taking time from work to meet the technician, they had to reschedule. I am no longer interested in finding an alternative product and losing time waiting on techs coming to correct errors. The local team in my area are superb but the execution and quality issues are sub par.

From the sale ( they "RANDI" was on top of everything [ gather to get my money], after paid NOT SO MUCH. EXCUSES, DELAYS (scheduled measure and actual install [ called to check on appt was confirmed but at a completely different time than i chose and while on call with Yareidy I received 4 calls stating the installer was out sick, LIES AND MORE BOLD FACE LIES. Yareidy, the drapes were installed, and done by 7:37PM, yet I see no credit as per our call 625.00 only your email with an WRONG AMOUNT, kindly advise and reply to my emails,. If I do not hear back and see my credit by Monday, I will dispute the entire charge. From: Yareidy Blanco Good day Jeff, I want to once again apologize for the inconvenience we have caused you. As a result of this inconvenience, I will be processing a credit for the installation portion of your project. I will follow up with you tomorrow upon the completion of the shades to ensure everything went well. Please do not hesitate to reach out to me if you need anything else at all. I appreciate your patience and look forward to a successful installation. Kind regards, Yareidy Blanco THE SHADE STORE t: 800.264.4594 | p: 914.908.4108 Ext. 610

We ordered new motorized roller shades; they were working fine and then one of them stopped working. I called and told them the issues; they ordered a new motor. No one told me the motor was on backorder until I called. I have to keep calling every single day to get an appointment! Apparently, I live in an out of service area where the technicians do not go often, so I am at their mercy to get an appointment!!!! It's been going on two months now and shade is still not fixed. It's ridiculous, I should have gone somewhere else. The shades are very nice when they are working, if you need repairs, beware!

Customers beware - I regret my decision to buy from Shade Store. Three months ago (April 2023) we ordered >$10,000 of motorized shades. After a multi-week delay, the shades were installed with various problems acknowledged by the installation expert. It is now more than one month since installation and 4 of 6 shades are still not functioning. We are receiving little to no support from customer service. While I realize that mistakes happen, it is the continuous lack of customer support over a prolonged period that has me extremely disappointed. Weeks go by without hearing from anyone at the company. It honestly feels like the organization gives zero effort after customer payment is collected. Two rooms have an issue with at least one motorized shade being unresponsive. For example, one remote works 0% of the time if more than 3 feet away. Sounds like a simple problem to fix if someone at the store cared (install a new motor or remote). However after >4 weeks there is still not even an attempt to resolve the simple issue. We sent 2 emails, made a July 8 visit to the store, and followed up with 3 video emails. The lack of assistance is very disappointing. In our third room, we have a problem of dual roller shades rubbing too closely against each other, which creates loud noises / friction (Shade Store took the original measurements). This problem was acknowledged by the installation expert. Similar to above, it took multiple emails to receive a response. We are now told the material is on backorder for at least another month. It will likely be a 6+ month installation process from order / payment date. Shade Store does not offer any alternative to accommodate us. FINALLY, IF YOU ARE STILL CONSIDERING MAKING A PURCHASE PLEASE BE WARNED ABOUT THE FOLLOWING INTERACTION WITH OUR SALES REP: When we visited the store on July 8 to discuss motor unresponsiveness, the sales rep explained that Shade Store motorized shades do not always respond to their remote. She tried to demonstrate by continuously pressing in-store demonstration buttons, hoping the shades would not respond. YOU READ THIS CORRECTLY. A SHADE STORE SALES REP ACTUALLY TRIED TO GIVE US A LIVE DEMONSTRATION OF THE PRODUCT NOT WORKING! I find it disappointing that she was trying to explain away our more serious problem. It also would have been nice to know this before we purchased our shades for $10,000

I went to the shade store for my renovation because I was told I would have a "higher end" experience with product and service than other much less expensive brands like 3 Day Blinds, etc. Had a very poor experience- incorrect measurements, communication that was lacking - product that was delivered and installed was NOT what was promised Once I contacted the Corp office -the leadership honored their “mission” of customer satisfaction and genuinely followed through in correcting errors and helping to right the wrongs- Jorge is amazing and is going above and beyond. I had 28 windows to start, and while I would not suggest the continuous chain or tension mechanism- aesthetically or for utility- the way that management turned the situation around has made me a fan. I am using the company for my additional windows and slider and will continue to work with them! Thank you for turning around what was a horrible, stressful experience that impacted my move into a situation ending in appreciation!